Frequently Asked Questions

• We offer an easy process and can ship your formula to you quickly.
• We verify your insurance benefits for you
• We offer the top brands in formula such as Similac, Enfamil, and Nutramigen
• We work with your doctor to obtain the necessary paperwork required by insurance
• We offer FREE standard ground shipping on your formula order
• We file your claim with the insurance

First, complete our easy-to-follow Insurance Qualification Form. Once submitted, one of our medical support specialists will reach out directly with more information to help verify your insurance benefits and walk you through any guidelines your insurance provider may have. We will then submit the required paperwork to your doctor and insurance provider for approval. Once approved, most orders are delivered in 2-3 days.

Once you have completed our Insurance Qualification Form, one of our medical support specialists will reach out directly with more information to help verify your insurance benefits and walk you through any guidelines your insurance provider may have.

We offer specialty formulas based on your child's medical needs. Hypoallergenic formulas for food intolerances and allergies to proteins found in cow's milk. Metabolic formulas for metabolic disorders that affect the way the fats are absorbed and converted into energy. Premature formulas for nutritional support for premature or low birth weight infants.

Once we have received all the necessary paperwork from your doctor and approval from your insurance provider, your formula can be shipped. Once shipped, most patients receive their order within 2-3 days.

If your order arrives damaged or you receive the wrong product please reach out to our customer service team immediately at (419) 329-4886. Please note, due to the hygienic nature of our products, we are not able to accept returns or issue credits.

Yes, we are proud to serve all Tricare families.

To reach one of our team members, please call us at (419) 329-4886 or you can fill out our contact us form.