Privacy Policy

Our Commitment To Your Privacy

Specialty Formula ^Rx is dedicated to maintain the privacy of your identifiable health information. In conducting our business, we will create records regarding you and the services/products that we provide for you. We are required by law to maintain the confidentiality of health information that identifies you. We are also required by law to provide you with this notice of our legal duties and privacy practices concerning your identifiable health information. This notice provides you with the following information:

• Your Rights & Responsibilities
• Our Uses and Disclosures
• Our Responsibilities

Your Rights & Responsibilities

When it comes to your health information, you have certain rights. This section explains your rights and responsibilities:

• Our customer has the right to receive a copy of this Notice of Privacy Practices from us upon enrollment or upon request.
• Subject to applicable law, the customer has the right to confidentiality and privacy of all information contained in the customer’s record and of Protected Health Information. Individuals or organizations not involved in the customer’s care may not have access to the information without the customer’s written consent.
• Our customer has the right to be fully informed in advance about the services/products that will be provided by Specialty Formula ^Rx. This would also include any charges, including payment for service expected from third parties and any other charges for which the customer will be responsible for.
• You can request confidential communications - you can ask us to contact you in a specific way (example - home or office phone). We will say yes to all reasonable requests.
• Our customer has the right to obtain service without regard to race, creed, national origin, sex, age, disability, diagnosis or religious affiliation.
• Our customer should promptly notify Specialty Formula ^Rx with any equipment failure or damage, changes to their address, phone number, insurance coverage or changes concerning their physician.
• You have the right to file an complaint if you feel your rights are violated. You can contact us at:
  Specialty Formula ^Rx - 4064 Technology Drive - Suite C - Maumee, OH 43537 (419) 329-4886. - Or you can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to: 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

Our Uses and Disclosures

How do we typically use or share your health information:

• Specialty Formula ^Rx may use and disclose protected health information in the provisions, coordination, or management of your health care, including consultants between health care providers.
• We may use and disclose protected health information to obtain reimbursement for the services/products provided to you, including determinations of eligibility and coverage and other utilization review activities.
• To help with public health and safety issues (product recalls).
• To comply with the law - we will share your information if the state or federal laws requires it. This does include the Department of Health and Human Services.
• We can share your health information about you in response to a court or in response to a subpoena.

Our Responsibilities

• Specialty Formula ^Rx is required by law to maintain the privacy and security of your protected health information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will let you know promptly if a breach occurs that may have compromises the privacy of your information.
• Your health information will not be used or disclosed without your written permission, except as described in this notice.

Changes to the Terms of this Notice: We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, our retail locations and on our web site.

For more information please go to:

https://www.hhs.gov/hipaa/for-individuals/notice-privacy-practices/index.html

Cookies

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Facebook Retargeting

In addition, if you have provided your email address to us, we may use a scrambled, unreadable form (a hash) of your email address to deliver tailored advertisements to you on other websites, including via Facebook’s Custom Audience Feature or other similar Facebook tools. We will not share your email address with Facebook and no third party will ever have access to your email address, phone number, or any other personal information. Click here to learn about how you can control the ads you see on Facebook. You may also contact us at anytime and we will remove you from any custom audience.